How long do your candles burn?
Burn time for our candles varies depending on the sizes. Check out each candle for additional info on burn time!
Are there any additives in the candles?
We do not use any additives in any of our candles. We take pride in showcasing our products in their most natural form, so you can enjoy the purest and cleanest candle experience possible. We use only high-quality, natural ingredients to create our candles, ensuring that they burn cleanly and evenly, without any harmful or unnecessary additives.
What kind of wax are SWAE candles made with?
We use two types of wax in our candles: natural coconut wax and soy wax.
Coconut wax is a natural wax made from the meat of coconuts. It is a renewable resource and burns cleanly. It also has a natural scent and creamy texture, giving candles a unique look and feel.
Soy wax is also a natural wax made from soybeans. It is a renewable resource and is biodegradable. Soy wax is known for its clean burn and ability to hold scent well. It is also a popular choice for those who prefer a vegan lifestyle.
These waxes are great candle options, and we are proud to use them in our products.
How do I fix a tunneling candle?
Please visit our candle care page for more info!
What is phthalate?
Phthalates are a group of chemical compounds commonly used as plasticizers, which means they are added to plastics to make them more flexible and durable. They are also used in other consumer products, such as cosmetics, personal care products, and vinyl flooring.
There are several types of phthalates, but some of the most commonly used ones include diethyl phthalate (DEP), dibutyl phthalate (DBP), and di(2-ethylhexyl) phthalate (DEHP). Phthalates have been found to have potential health risks, such as disrupting hormone systems and causing reproductive and developmental problems. As a result, some phthalates have been restricted or banned in specific applications in some countries.
Why only wooden wicks?
There are several benefits of using a wooden wick in candles:
- Aesthetic appeal: Wooden wicks provide a unique aesthetic appeal, adding a rustic and natural touch to candles.
- Soothing sound: Wooden wicks produce a soft crackling sound when burning, similar to a fireplace, which can be relaxing and calming.
- Longer burn time: Wooden wicks burn more slowly than traditional cotton wicks, resulting in a longer burn time for the candle.
- Improved scent throw: Wooden wicks can enhance the scent throw of candles by creating a wider pool of melted wax, allowing the fragrance to diffuse more evenly and effectively.
- Eco-friendly: Wooden wicks are a sustainable and eco-friendly option, as they are made from natural materials and do not release harmful chemicals when burned.
Overall, wooden wicks provide a unique and enjoyable experience for candle lovers while being more sustainable and eco-friendly.
Are SWAE products pet-friendly?
Thank you for your inquiry about whether our products are pet friendly. While we strive to create products that are safe for pets, we recommend consulting with a veterinarian if you have any concerns about using our products on your furry friend.
Each pet has unique needs and sensitivities, and a veterinarian can help provide personalized advice and guidance on the best products to use for your specific pet. Additionally, they can help address any underlying health conditions that may impact how your pet reacts to certain products.
At SWAE, we take the safety and well-being of pets very seriously, and we are committed to providing high-quality products that are safe for use. However, we always recommend that pet owners exercise caution and consult a veterinarian to ensure they make the best choices for their pets.
shipping & processing
How long does the shipping take?
Our standard shipping time for all orders is 1-3 business days. Please note that during the holiday seasons, some additional processing time may be required, so we kindly ask that you allow extra delivery time. If you have any further questions or concerns, please don't hesitate to contact us. Thank you for being so understanding!
Do you offer local delivery?
Yes! We offer local delivery in the Olympia/Lacey/JBLM area and provide contact-free delivery options to ensure the safety and well-being of our customers. If you have any questions or would like to order local delivery, please don't hesitate to contact us.
How much does shipping cost?
Our shipping rates are determined by the carrier we use to deliver our products. However, we offer free shipping and local delivery for orders over $75; This can be a great way to save on shipping costs, especially if you're placing a larger order!
I received the incorrect item, what now?
We will quickly send you the correct product if you receive an incorrect one. To return the wrong item, we will provide you with shipping documentation to affix to the package and organize for our courier to pick it up conveniently. If you live in a non-rural area, we can arrange the collection at a residential or business address. However, for rural areas, we may ask you to deliver the package to the local depot.
Do you accept returns?
Please note that all sales are final unless the item received is defective or damaged. Thank you for your understanding and continued support.